WooCommerce Help Scout 3.9.9

Description

WooCommerce Help Scout

Start relevant conversations with your customers, using Woo Commerce and Help Scout.

Start relevant conversations with your customers, using Woo Commerce and Help Scout.

Using Woo Commerce Help Scout, connect your Woo Commerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

By using Woo Commerce Help Scout with your Woo Commerce store, you can expect to see the following:

• A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
• Increased revenue – As customers gain more trust in your store due to it’s awesome support, they are significantly more likely to place an order.
• Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.

Add a help scout form to any part of your Woo Commerce website:

Adding Woo Commerce Help Scout to your website is now easier than ever, thanks to the plugin’s short code support. Add a Help Scout form to any part of your website using the shor tcode [wc_help_scout_form]. These forms are easily customization using CSS and other tools.

Quickly start a new conversation related to an order:

When viewing an order within Woo Commerce, you may need to quickly contact the customer. Help Scout for Woo Commerce adds an intuitive form to each order description within Woo Commerce. This form allows you to contact the customer directly through Help Scout.

Customers can view conversations from “My Account” page.

Let your customers keep track of their support tickets in one easy place. Woo Commerce Help Scout adds a new field to the My Account page which lets customers view and reply to conversations.

Start a conversation from a blog comment.

Sometimes, a customer may have an issue or query and may not know how to contact your help desk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Woo Commerce Help Scout, you can easily reply to these comments and turn them into a ticket within Help Scout.

Manage all of your customer queries via Help Scout

After setting up Woo Commerce Help Scout, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.