Gravity Forms Help Scout Addon 2.4.0.1

Gravity Forms Help Scout Addon

Turn form submissions into Help Scout support tickets

Support your customers more efficiently by integrating Gravity Forms with the Help Scout help desk platform. Gravity Forms Help Scout Addon lets you automatically convert form entries into Help Scout conversations, route them to the right team or mailbox, and keep all communication organized in one place. It’s designed for teams that care about delivering a smooth, delightful customer experience.

Seamless Integration

Connect forms and support in just a few steps

Once connected, every relevant form submission can create or update a Help Scout ticket. Map your Gravity Forms fields to Help Scout fields so that names, email addresses, subjects and message details are passed through correctly. This eliminates copy-paste work and ensures your support team always has the information they need.

Assign to Mailbox

Route tickets to the right department

Automatically assign new tickets to a specific Help Scout mailbox when a form is submitted. Send pre-sales questions to Sales, technical issues to Support, or partnership requests to a dedicated mailbox. Clear routing means faster responses and less time manually forwarding emails.

Assign to User

Send priority conversations to specific agents

For VIP clients or certain types of requests, you can assign tickets directly to a particular Help Scout user. This ensures the right team member sees the conversation immediately, helping you maintain SLAs and provide more personal service for important customers.

Customize Ticket Content

Build clear, structured conversations using merge tags

Define and customize the ticket subject and body using Gravity Forms merge tags. Combine multiple fields—such as order numbers, product names, browser info or custom questions—into a well-formatted message. Each ticket arrives in Help Scout with all relevant context, reducing back-and-forth and speeding up resolution.

Conditional Logic

Create tickets only when they’re truly needed

Use Gravity Forms’ conditional logic to decide when a Help Scout ticket should be created. For example, only open a ticket if a user selects a specific inquiry type, marks an issue as urgent, or reaches a certain score in your form. This keeps your Help Scout inbox clean and focused on real support requests while other submissions can be handled by email or automation.

Improve Your Support Workflow

Less manual work, faster replies

By connecting forms directly to Help Scout, your team spends less time managing inboxes and more time solving customer problems. Gravity Forms Help Scout Addon streamlines the path from website form to support ticket so every request is captured, categorized and assigned correctly.

Get Now Gravity Forms Help Scout Addon and upgrade the way you handle customer inquiries from your WordPress site.