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SupportCandy Private Credentials Addon

SupportCandy Private Credentials Addon helps you collect and store sensitive support information safely inside tickets—such as website logins, FTP details, and other credentials. Instead of customers posting access details in plain text (which can be risky), this addon protects that data using encryption to reduce the chance of leaks or misuse.

What is SupportCandy Private Credentials Addon?

SupportCandy Private Credentials Addon is a security-focused extension that lets customers share private credentials in a safer way during ticket conversations. Sensitive details are stored in encrypted form, helping your support process stay organized while improving privacy and security.

Key benefits

• Collect sensitive access details more safely inside tickets
• Avoid plain-text credentials that can be copied or exposed
• Store confidential data using encryption for better protection
• Reduce risk of credential theft and unauthorized access
• Improve customer trust when handling private information

Features

• Secure collection of sensitive information in support tickets
• Encrypted storage for credentials and access details
• Helps prevent accidental exposure of passwords in plain text
• Designed for support workflows requiring site, FTP, or account access
• Improves privacy when customers share critical login information

Other typical capabilities

• Useful for technical support teams working on client websites
• Helps keep access details organized per ticket instead of scattered in emails
• Supports safer troubleshooting for hosting, WordPress, and server issues
• Better compliance and internal security practices for support operations

Who uses it?

• WordPress support teams using SupportCandy
• Agencies managing client sites and support requests
• Hosting and maintenance providers
• Technical support teams needing secure access details
• Businesses handling sensitive customer credentials

Closing Summary

SupportCandy Private Credentials Addon is a smart upgrade for any support desk that regularly requests access details. By storing sensitive information in encrypted form, it reduces the risks of plain-text credentials and helps keep both customers and websites safer during support conversations.

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