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SupportCandy Usergroups Addon

SupportCandy Usergroups Addon is built for organizations where multiple people need to raise support tickets and collaborate as a team. It lets you create user groups with unlimited members and set supervisors who can view and manage tickets across the whole group—making it perfect for company accounts, teams, and shared support access.

What is SupportCandy Usergroups Addon?

SupportCandy Usergroups Addon is an extension that adds group-based ticket visibility and management to SupportCandy. You can create user groups, add members, and decide who is a supervisor. Supervisors can access and manage all tickets created by group members, while regular members only see their own tickets.

Key benefits

• Enable shared ticket visibility for company or organization customers
• Create unlimited user groups with unlimited members
• Allow supervisors to manage all group tickets
• Keep normal members restricted to their own tickets
• Improve collaboration and reduce duplicated support requests

Features

• Create unlimited user groups
• Add unlimited members to each group
• Supervisor role for group-level ticket access and management
• Supervisors can view and manage tickets from all group members
• Regular members can view only their own tickets (standard reporter behavior)
• Ideal for team-based support access and shared organization accounts

Other typical capabilities

• Great for B2B support portals and corporate customers
• Helps teams coordinate issues without forwarding emails internally
• Reduces confusion by keeping all organization tickets in one place
• Makes it easier for managers to track open issues for their team

Who uses it?

• B2B support teams using SupportCandy
• Companies supporting multiple contacts per client account
• Agencies supporting client teams under one organization
• IT/helpdesk portals for internal departments
• SaaS and service providers with enterprise customers

Closing Summary

SupportCandy Usergroups Addon is the right solution when your customers are teams, not individuals. With unlimited groups and members, plus supervisor controls for shared ticket management, it makes organization-based support smoother, clearer, and more collaborative.

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